Terms of Service

RivoHire provides interview practice, AI-powered interview assessment, Human-led Interviews with independent interviewers, recruiter evaluation workflows, feedback tools, and related services.

By creating an account, booking or conducting an interview, purchasing a paid service, using a free service, or otherwise using RivoHire, you agree to these Terms of Service and the Privacy Policy. If you do not agree, you must not use the service.

You must provide accurate information when creating and using an account. Account types include Candidate / Individual, Interviewer, and Recruiter / Hiring Team.

You must expressly accept the Terms of Service and acknowledge the Privacy Policy before registration can be completed. Acceptance is never pre-selected. RivoHire records the accepted Terms and Privacy versions, acceptance time, source, user identifier, and role. If material Terms change, users with an older version may be asked to accept the updated Terms before starting protected activity.

Candidates may use RivoHire for AI interview practice, Human-led Interviews, feedback, performance review, and other supported interview-preparation features.

• RivoHire does not guarantee employment or that another employer will reach the same conclusion.
• AI-generated scores and recommendations are informational and are not an official certification.
• Human feedback is the interviewer’s professional perspective. Different interviewers may hold different opinions.
• Candidates must behave professionally and must not harass, abuse, threaten, discriminate against, or misuse information about an interviewer.

Recruiters and hiring teams must accept these Terms and the Privacy Policy when registering. AI assessments and interviewer feedback are decision-support tools. RivoHire does not make the final employment decision.

• Recruiters remain responsible for lawful hiring decisions and lawful use of candidate data.
• Recruiters must have authority or permission to upload or share candidate information.
• RivoHire does not guarantee candidate suitability, and interviewer recommendations are professional opinions.
• Recruiters may use AI assessments and Human-led Interviews separately or together. An AI assessment is not required before directly hiring an interviewer where direct hiring is available.

Interviewers agree to provide accurate profile, experience, skills, and qualification information, conduct interviews professionally, respect candidate and recruiter confidentiality, avoid discrimination and harassment, not misuse candidate information, and provide genuine feedback based on the interview.

Interviewers may use a supported virtual or display name publicly. RivoHire may retain verified account identity for trust, safety, payment, compliance, and moderation. RivoHire may review, suspend, restrict, or remove profiles for policy violations, fraud, abuse, impersonation, or misleading information.

RivoHire facilitates connections, scheduling, payments where applicable, and supporting technology for Human-led Interviews. RivoHire does not guarantee that a Human-led Interview will start exactly as scheduled, run for its entire scheduled duration, remain uninterrupted, or be successfully completed.

• Candidate or interviewer absence or late joining.
• Internet, device, browser, audio, video, meeting-link, or third-party provider problems.
• Unexpected disconnections, personal emergencies, participant disagreements, or early termination by either participant.

RivoHire is not automatically responsible merely because a session did not happen, started late, was interrupted, ended early, or ran for less than its scheduled duration. Nothing in these Terms limits any rights or liabilities that cannot be limited under applicable law.

Free Human-led Interviews

A Free Interview means the interviewer has chosen to provide the session without charging an interview fee. The candidate pays no interview fee and no interviewer payout is generated.

Availability, acceptance, completion, full duration, and rescheduling are not guaranteed and depend on both participants. RivoHire does not owe monetary compensation simply because a free session is cancelled, interrupted, shortened, or not completed. Community, professional behavior, privacy, abuse-prevention, and platform rules still apply.

Paid Human-led Interviews

A Paid Interview is a session for which an applicable fee is shown before payment. Checkout identifies the interviewer, price, intended duration, taxes or fees if any, total amount, payment status, and applicable cancellation/refund terms. Payment requires explicit confirmation.

Payments may be handled by a supported third-party provider. Never provide raw card details, CVV, UPI PINs, banking passwords, OTPs, or similar credentials directly to RivoHire or another participant.

Candidates and interviewers should first attempt to resolve ordinary scheduling or completion issues directly, such as continuing the session, arranging another mutually convenient time, completing the remaining time later, or agreeing that no further session is needed.

Users may report no-shows, late joining, technical or meeting-link problems, early termination, cancellations, inappropriate conduct, or another issue. RivoHire may retain schedule, available join data, participant, payment transaction, reason, description, status, and timestamp information to review the report.

A report does not automatically assign fault or promise a full refund. Payment disputes, suspected fraud, abuse, and unresolved issues may be escalated and reviewed under the published policy and applicable law.

RivoHire does not guarantee job interviews, employment, job offers, selection, hiring outcomes, specific scores, interviewer availability, improved performance, the accuracy of every human opinion, or uninterrupted third-party services. AI and human feedback are informational and decision-support material.

For Human-led Interviews, RivoHire provides the platform and workflow that enables candidates and recruiters to connect with independent interviewers. Interviewers provide their own professional interview and feedback services. Except where applicable law requires otherwise, an interviewer’s statements, advice, opinions, or recommendations are not automatically statements or guarantees made by RivoHire.

• Communicate respectfully and avoid harassment, discrimination, threats, fraud, or abuse.
• Do not solicit passwords or payment credentials or bypass platform payment mechanisms where prohibited.
• Do not misuse another user’s personal data.
• Do not record or distribute interview content without appropriate permission where required.

RivoHire may investigate serious violations and restrict, suspend, or remove accounts when necessary.

Before payment, RivoHire shows the amount and provides a transaction record and payment confirmation. Supported third-party payment providers may impose processing requirements. Refund and interviewer earnings or payout workflows apply where available.

RivoHire does not store raw card details, CVV, UPI PINs, banking passwords, OTPs, or similar credentials. Payment-related data handling is further described in the Privacy Policy.

The policy displayed before payment applies to candidate cancellations, interviewer cancellations, no-shows, agreed rescheduling, technical interruption, platform-confirmed failure, payment failure, and duplicate payment. Policy terms may be configured and updated for future bookings without changing an already published transaction record.

No blanket refund is promised for every interrupted session. The final decision follows the published policy, the available evidence, third-party payment processing requirements, and applicable law. Supported statuses may include Scheduled, Payment Pending, Paid, In Progress, Completed, Interrupted, Cancelled, Disputed, Rescheduled, Refund Pending, Refunded, and Partially Refunded.

RivoHire may change, update, suspend, or discontinue parts of the service. Temporary interruptions may occur due to maintenance, infrastructure failures, third-party services, security issues, network conditions, or circumstances outside reasonable control. RivoHire makes reasonable efforts to maintain availability but does not promise uninterrupted service.

To the maximum extent permitted by applicable law, RivoHire will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the platform, participant conduct, unsuccessful interviews, hiring decisions, or disruptions outside RivoHire’s reasonable control.

Nothing in these Terms excludes or limits liability or statutory rights where such exclusion or limitation is prohibited by applicable law.